Large International Bank case study

The Challenge

A leading international bank faced critical hurdles in testing its Citrix-based applications. Manual testing was slow, error-prone, and required considerable human effort, delaying releases and risking customer-facing disruptions.

Testing Citrix posed unique difficulties:

• No object recognition in Citrix (screen is treated as an image)
• Difficulty locating and interacting with UI elements
• Stringent security policies, with no additional software allowed on Citrix machines
• Need for non-technical testers to contribute
• Requirement for seamless CI/CD integration

The bank needed a way to automate Citrix testing, without compromising security, usability, or flexibility.

Why AskUI?

The bank needed a vendor that could handle Citrix's image-based UI, which traditional tools couldn't automate. After exploring the market, they selected AskUI for three key reasons:

• Image-based Vision Agents overcame the lack of DOM or object recognition
• Security-compliant architecture required no local software on Citrix machines
• Low-code accessibility empowered both QA engineers and business users

Key Changes Post-Adoption

Since adopting AskUI, the bank achieved:

• 85% of Citrix testing automated, eliminating most manual QA steps
• Expanded coverage with routine regression testing now possible
• Faster releases, with integrated pipelines triggering automated checks
• More contributors to automation, thanks to the intuitive interface
• Cost and time savings, freeing QA teams to focus on higher-value tasks

Summary

AskUI helped this global bank transform its Citrix testing landscape by delivering secure, AI-powered test automation that fits Citrix, broader access to QA tools across departments, faster delivery with fewer bugs and bottlenecks, and long-term cost savings and scalable test infrastructure. AskUI turned what was once an "un-automatable" environment into a fully testable system, all while staying compliant, efficient, and future-ready.